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Global Market Analysis and Forecasts: Electric Utility Billing and Customer Information Systems Software, Services, SaaS, and CIS-Based Analytics Solutions

Global Market Analysis and Forecasts: Electric Utility Billing and Customer Information Systems Software, Services, SaaS, and CIS-Based Analytics Solutions
August 25
00:54 2015

Billing and customer information is at the heart of most businesses, but for the electric utility industry, changes in the market environment, the advent of distributed generation, and smart grid technologies, as well as energy efficiency mandates and deregulation, have converged to place growing strains on legacy systems. Add in utilities’ increasing needs for effective customer engagement and the desire for integration with digital platforms, such as mobile devices, web portals, and social media, and utilities face a perfect storm of new requirements for billing and customer information system (CIS) solutions.

Yet, the market for new CISs has not grown markedly in recent years. In fact, it may not grow strongly for the next few years in mature regions such as Western Europe and North America. Utility bottom lines are, in many cases, constrained, and risk-averseness among management is high. Longer term, however, Navigant Research believes the global market for CISs – and associated analytics – will continue to grow, particularly in emerging markets. In North America, the demands outlined above, combined with natural end-of-life cycles for deployed systems, will ultimately drive investor-owned utilities to upgrade aging systems. According to Navigant Research, the market for CIS software and services is expected to grow from $2.7 billion in 2014 to $4.9 billion in 2023.

This Navigant Research report analyzes the global market for billing and CIS solutions for electric utilities. It provides an analysis of market drivers, challenges, and trends related to the adoption of off-the-shelf CISs and managed services for billing, customer engagement, and related analytics. Global market forecasts for CIS software purchases and upgrades, services, maintenance fees, SaaS, and analytics extend through 2023. The report also reviews the key technologies related to billing and CIS solutions and provides profiles of dominant vendors for different regions, product offerings, and utility types.

Key Questions Addressed:
What are the dominant trends in the marketplace for new billing/customer information system (CIS) solutions?
What are the key drivers for utility CIS upgrades, and how do they differ by utility type and region?
What are the key barriers to the market for new billing and CIS solutions?
Which companies are dominant in the market for new CISs and what are their key products and strategies?
How large is the market for CIS software and services expected to be through 2023?
What role will managed services play in the CIS marketplace?
How does the utility’s CIS play in its broader market strategy, and what are the integration requirements with other utility IT systems?
How quickly will the market for CIS analytics overlays grow over the next decade?

Who needs this report?
Customer information system (CIS) software vendors
CIS managed service providers
Smart grid technology vendors
Utility analytics providers
Regulators and policymakers
Government agencies
Investor community
Read the full report: http://www.reportlinker.com/p02657449-summary/view-report.html


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